Last updated: 01 June 2025

Welcome to Piedralaya. Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase on our website, www.piedralaya.uk (the “Site”).

By accessing or using our Site, you agree to the terms outlined in this policy. Please read it carefully.

1. Information We Collect

We collect various types of personal information to provide and improve our services, including:

Personal Identification Information: such as your name, email address, postal address, phone number, and billing information.
Account Information: if you create an account, including username, password, and preferences.
Payment Information: details necessary to process your payments (processed securely by our third-party payment processors).
Technical Data: including IP address, browser type, operating system, and browsing behaviour on our Site, collected via cookies and similar technologies.
Communication Data: any correspondence you have with us, including emails, support requests, and feedback.

2. How We Use Your Information

We use your personal data to:

Process and fulfil your orders.
Manage your account and provide customer support.
Improve and personalise your shopping experience.
Communicate with you about your orders, promotions, updates, and news.
Comply with legal obligations and prevent fraud.
Analyse Site usage to enhance performance and security.

3. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with:

Service Providers: trusted third parties who assist with payment processing, delivery, marketing, IT services, and data analytics, all under strict confidentiality agreements.
Legal Authorities: where required by law, to comply with legal processes or protect rights and safety.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance user experience, remember preferences, and analyse Site traffic.

You can control or disable cookies through your browser settings, but please note that some features of the Site may not function properly without them.

5. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, or misuse. Our Site uses secure encryption (SSL) to protect data transmission.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Your Rights

Under UK data protection laws, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of your data where applicable.
Object to or restrict processing of your data.
Request data portability.
Withdraw consent where processing is based on consent.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been infringed.

To exercise your rights, please contact us at info@piedralaya.uk.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. International Transfers

If you are located outside the UK, please note that your personal data may be transferred to and processed in the UK and other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your data.

9. Children’s Privacy

Our Site is not intended for individuals under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have done so, we will take steps to delete the information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: info@piedralaya.uk

Thank you for trusting Piedralaya with your personal information.