Delivery and Returns Policy

Delivery and Returns Policy – Piedralaya

Last updated: 01 June 2025

Delivery

1. Delivery Areas

We currently deliver to addresses within the United Kingdom only. If you have any special delivery requirements or are outside the UK, please contact us at info@piedralaya.uk before placing your order.

2. Delivery Times

Our standard delivery time frame is typically between 2 to 4 working days from the date your order is confirmed. Please note that these times are estimates and may vary depending on stock availability, courier delays, or unforeseen circumstances.

3. Shipping Charges

Delivery charges will be clearly displayed at checkout. Free delivery promotions may apply for certain orders or during specific campaigns.

4. Order Processing

Orders are usually processed and dispatched within 1-2 working days. You will receive a confirmation email once your order has been shipped, including tracking information where available.

5. Delivery Address

Please ensure that you provide accurate and complete delivery details. We are not responsible for any delays, failed deliveries, or lost parcels caused by incorrect or incomplete address information.

6. Receipt and Risk

Upon delivery, risk in the goods passes to you. Please inspect your order promptly and notify us immediately if there are any issues.

Returns

1. Your Right to Cancel

You have the right to cancel your order and return items within 14 calendar days of receiving your goods, without giving any reason, in accordance with the Consumer Contracts Regulations.

2. Conditions for Returns

To be eligible for a full refund, items must be returned unused, in their original packaging, and in a condition suitable for resale. We reserve the right to refuse returns that do not meet these conditions.

3. How to Return an Item

To initiate a return, please contact us at info@piedralaya.uk with your order details. We will provide you with instructions on how to return the product.

4. Return Shipping Costs

Unless the item is faulty or not as described, you are responsible for the cost of returning the goods.

5. Faulty or Damaged Items

If you receive a faulty, damaged, or incorrect item, please notify us immediately at info@piedralaya.uk with photographic evidence. We will arrange a replacement or full refund at no extra cost.

6. Refunds

Refunds will be processed within 14 working days of receipt of the returned item(s) and confirmation that the item is in acceptable condition. Refunds will be made using the original payment method.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order.

Contact Us

If you have any questions or require assistance regarding delivery or returns, please do not hesitate to contact us:

Email: info@piedralaya.uk

Thank you for shopping with Piedralaya.

We are committed to ensuring your satisfaction and a smooth shopping experience.